11/23/2023 0 Comments Air max 1 cactus jack![]() Our Customer Care team is here for you MON-FRI between 10AM - 5PM. ![]() We are located at 166 Buitengracht Street, Cape Town City Centre, Cape Town. Where can we find your store in Cape Town? For all cancelled orders, a full refund of the item(s) will go back to your original form of payment. We may also cancel your order if an item(s) within your order become unavailable prior to preparing your order for shipment. In these instances, we invite you to place your order again using a verified alternative payment method. One reason is because we could not verify the payment details provided. If you would like to join our pilot phase, please bring your items into our physical store and our team will gladly take you through our process.Īn order can be cancelled for a variety of reasons. We are in the process of finalising our online consignment portal and full consignment offering and will be launching it to the greater public as soon as we are ready. Once verified, our items are tagged with a unique serial authenticity tag to ensure what you receive has been authenticated by us. Our team of expert authenticators puts every item through a 10-point verification system to ensure its legitimacy. All items for sale are clearly stated, new or pre-owned.Īll Story merchandise is 100% authentic, guaranteed. Each and every item is authenticated and verified to be in either new, unworn condition, or in acceptable pre-owned condition by our trained expert staff. Story is a Premium Sneaker, Collectibles & Apparel consignment store Experience, which means pre-approved individuals bring in their own supply of products for us to sell on their behalf. Please note, we are not responsible for any damage while in transit. International delivery on average is 7 working days, however it can take anywhere from 5-30 days to arrive, depending on the regulatory authority in your country.Īll orders are shipped in protective shipping boxes or packaging to protect the contents of your order as best we can. These charges are the buyer's responsibility. Import duties, taxes, and charges are not included in the item price or shipping cost. ![]() We now offer International shipping with Aramex! Orders placed on weekends will be dispatched the following business day. Orders placed after 10am on weekdays will be dispatched the following business day. Orders placed before 10am on weekdays will be dispatched the same day Overnight (Next Business day) at a flat-rate of R300 Standard (2-4 Business days) at a flat-rate of R100Įxpress (1-3 Business days) at a flat-rate of R200 Read more here.We currently offer three different domestic shipping options, delivered to your door with our courier partner. Refunds are only processed based on fulfillment errors, such as incorrectly shipped, missing items, or accessories. If you have any questions or concerns with regard to the sizing or condition of a specific product on our site, please contact us before committing to purchase. International customers are responsible for custom delays, any additional fees, or taxes after the item ships. ![]()
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